By: Lloyd Burrell
officedeskreviews@gmail.com
By: Lloyd Burrell
OfficeDeskReviews.com
Office Harmony - 8 Steps To Resolving Conflict With Your Colleagues
Harmony is important in every area of your life, and your office is no exception. Personality conflicts can be difficult to deal with. Sometimes you can find yourself unwittingly center stage in an argument, sometimes these conflicts might not even involve you directly.
Perhaps you're the type of person who feels like being a mediator, and leaping right in to resolve the conflict. Maybe you prefer to leave them at it, and go off into your own office and slam the door. If you do the latter, you still know it's going on outside and it can get very distracting. Playing well with others was something that your parents tried to instill in you from a young age. As an adult, we often let these types of social skills slide. Here are a few tips to help you out.
1) Workplace Tension
This is the killer of productivity and it brings down morale, and can impact your own job performance as well as others. There can come a time when you have to bite the bullet and figure out how to end the conflict. Humor works quite often, and we don't mean dressing up as a clown with a big red nose and fluffy wig. Try non-confrontationally joining a conversation or argument which is getting loud, and defusing it by telling a really funny joke. This can often work, but sometimes it does not. Don't get dragged into an argument either, and simply say that the people involved should resolve it themselves and then, walk away.
2) Assess the Situation
Be objective. Are you involved with this disagreement? If not, tune them out. Should you leap right in? Be careful about this, and don't go against your better judgment. If you're good at communication, then you might want to intervene. If you're always putting your foot in your mouth, and especially if you have those gigantic clown shoes on, then don't.
3) Mediate
Get both parties involved in the argument onto neutral territory. A secluded closed office or conference room is good. Don't use the break room because a staffer might come in and try to heat their burrito in the microwave. Microwave timers when they go off are very loud and interruptive. Establish a few simple ground rules and then sit back while they try and work their disagreement out. Intervene only when necessary.
4) Refocus and Find Common Ground
Both parties need to feel that they've been heard and understood. Do not be judgmental. Make sure that everyone understands what the two people in front of you are trying to say. Do acknowledge everyone's feelings. The more that people understand what's happening, then the better they may be able to move around any obstacles to achieving the goal.
5) Solve Problems
Don't Accuse: Use your best negotiation techniques and strive for a winning situation and result. You can suggest compromises until a mutual agreement is reached. Find points of agreement in the first place, and this can help you to move on to a resolution.
6) Get Out of There
If things remain hot, then call a timeout. Have everyone get a cup of coffee or drink of water. If there is no light at the end of the tunnel, then consider taking it to an upper level of management. Tell the parties involved ahead of time, so they won't think you're a rat or a stool pigeon. This could also be an incentive to the pair to resolve the issue amongst the three of you.
7) Get the Boss
Arrange a meeting with your manager or HR person. You can start the conversation by saying that tension in the office is impacting everyone's morale and is quite counterproductive. You can tell the person that you've tried to resolve the issue or issues yourself, but now need their help. Ask for suggestions.
8) Be Professional
Stay calm, collected, and don't pull your hair out by the handful. Do not toot your own horn or come off as a know it all. Consider your own career if you're involved in all of this. If you get involved, how will it affect your job future? If your work might suffer, then think hard because you are the number one person in your own life, along with your family.
About the Author:
Lloyd Burrell trained and worked as an auditor in the City of London. This involved going from company to company, working in many offices. He now spends his time in his own home office and enjoys writing reviews on small business office desks and increasingly on Bush computer desk furniture. Corner computer desks for home offices are now a popular choice given that they can be slotted into a small space and they are specifically designed for computer use. When Lloyd is not in his office he likes to relax by playing his guitar which he also finds helps to bring harmony into his life.
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